Shipping policy
IMPORTANT MESSAGE: import duty fees and customs charges
Please note that customers are liable for import duty fees or customs charges incurred upon their purchase by their local customs authorities.
UNITED KINGDOM
Royal Mail Tracked48 = £5.00
For parcels up to value £500
Includes tracking, photo proof of delivery, email or text notifications, aim to deliver next working day, compensation for loss or damage, delivery to a preferred safe place option.
Royal Mail Special Delivery by 1pm = £12.00
For next working day parcels up to 2KG
Royal Mail Special Delivery by 1pm = £20.00
For next working day parcels over 2KG
Includes tracking, photo proof of delivery, email or text notifications, compensation for loss or damage, guaranteed to deliver next working day if you order before 14:30.
The cut off for next working day delivery is 2:30pm. Please note this service does not apply to weekends or bank holidays.
Orders received after 14:30 on a Thursday will be send out on Friday for a Monday delivery.
Orders received after 14:30 on Friday will be posted Monday to arrive Tuesday by 13:00
Please call us if you'd like to arrange Saturday delivery service.
Please call us if you would like to collect your order in one of our stores (Bath or Cheltenham) and we will refund your postage charge on collection.
EUROPE
Shipping costs are calculated at checkout based on the weight and value of your order.
The service we use is Royal Mail International Tracked with compensation up to £250
Customers are liable for import duty fees or customs charges incurred upon their purchase by their local customs authorities.
REST OF WORLD
Shipping costs are calculated at checkout based on the weight and value of your order.
The service we use is Royal Mail International Tracked with compensation up to £250
Customers are liable for import duty fees or customs charges incurred upon their purchase by their local customs authorities.
IMPORTANT:
- Tracked and insured services are in place to ensure the value of your parcel is covered in the case of loss or damage.
- We occasionally experience delays due to strikes and Brexit.
- Please contact us to discuss alternative shipping options.
- We do not cover return shipping costs.
- You are responsible for payment of customs charges or duty fees in your country.